A new way to access technical support
Every plant tells a different story.
And when something stops, the difference lies in method and timely intervention.
From this awareness, and from the experience gained over time, comes the Ocrim Service Ticketing Portal: a digital tool designed to simplify communication, organise requests and make technical support more efficient, traceable and solution‑oriented.
A single, always‑available access point that directly connects plants with Ocrim’s know‑how.
With the Ticketing Portal, every request starts by opening an online ticket at www.ocrimservice.com.
A simple but essential step to ensure order, prioritisation and continuity.
Each customer, through their personal account, can monitor requests, review service history and gain a clear overview of support activities.
Through the ticketing system, it is possible to request urgent interventions, remote technical support, on‑site inspections and scheduled maintenance. A single channel for different needs, managed with method and expertise.
Once a ticket is opened, the Service team takes charge of the request and routes it to the relevant departments, ensuring traceability, control and accountability at every stage.
Because effective technical support is not improvisation, but process.
To continue supporting customers in using the Portal, two additional dedicated webinars with guided demos are scheduled:
After innovating spare parts management with OPARTS, Ocrim takes another step forward in the service ecosystem, making technical support increasingly accessible and aligned with real operational needs.
* Live sessions will be held at different times to accommodate multiple time zones. You’ll see the exact date and time when registering via Zoom.
