From diagnosis to intervention with specialised technicians
Do you need support?
At Ocrim, we have specialised technicians capable of preventing and solving issues, both remotely and on-site.
Register on the technical support portal at www.ocrimservice.com and submit your service request to receive assistance from our technicians.
Remote Support
We offer immediate support through our Customer Service, which directly connects clients with the technicians at our headquarters to resolve configuration issues or perform operational diagnostics.
On-site support
For issues that require on-site intervention, our specialised technicians are ready to visit the field, both in Italy and abroad – when and how it suits the client – based on the reported issue.
Scheduled maintenance
We organise plant visits to perform routine and extraordinary maintenance, inspections and to prepare recommended spare parts lists to prevent breakdowns and ensure that plants always operate at their best. We can offer different packages based on the needs of each customer.
Our team
Effective maintenance and timely support are essential to ensure that our clients’ plants remain fully operational at all times. Our team is made up of highly skilled experts, continuously updated and specialised in various aspects of the service. Our intervention teams include:
