{"id":11957,"date":"2025-05-27T09:47:03","date_gmt":"2025-05-27T07:47:03","guid":{"rendered":"https:\/\/www.ocrim.com\/assistenza-e-manutenzione\/"},"modified":"2026-03-24T12:11:03","modified_gmt":"2026-03-24T11:11:03","slug":"support-and-maintenance","status":"publish","type":"page","link":"https:\/\/www.ocrim.com\/en\/services\/support-and-maintenance\/","title":{"rendered":"Support and maintenance"},"content":{"rendered":"<div id=\"thor-page-header-block_1e2ac378faae8bfb8457f07f22ee1219\"class=\"alignwide thor-page-header has-bg\">\n  <div class=\"container relative z-10\">\n  <div class=\"row h-full\">\n    <div class=\"col\" data-aos=\"fade-up\">\n              \n                  <div class=\"bread\">\n            <nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav>          <\/div>\n                  <\/div>\n    <div class=\"col max-w-3xl thor-animations\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n              <div class=\"suptitle\">\n          Support and maintenance\n        <\/div>\n            <h1>From diagnosis to intervention with specialised technicians<\/h1>\n    <\/div>\n    <\/div>\n<\/div>\n\n<\/div>\n\n\n<style>\n  .thor-page-header {\n    background-image: url(https:\/\/www.ocrim.com\/app\/uploads\/2025\/06\/Progetto-senza-titolo-87.png);\n    background-size: cover;\n    background-position: center;\n    position: relative;\n  }\n\n\n  .thor-page-header::after {\n    content: '';\n    position: absolute;\n    top: 0;\n    left: 0;\n    width: 100%;\n    height: 100%;\n    background-color: rgba(0, 0, 0, 0.5);\n  }\n\n  @media screen and (max-width: 768px) {\n    .thor-page-header {\n      background-image: url(https:\/\/www.ocrim.com\/app\/uploads\/2025\/06\/Progetto-senza-titolo-87.png);\n    }\n  }\n<\/style>\n\n\n\n<div id=\"thor-call-to-action-block_cf1966e3019d32c318b55ef3d629cbd5\" class=\"thor-call-to-action is-dark bg-white alignfull align wp-block-acf-call-to-action\">\n  <div class=\"container call-to-action\" data-aos=\"fade-up\" data-aos-delay=\"100\">\n          <div class=\"title-container\">\n                          <h2 class=\"title\">Do you need support?<\/h2>\n              <\/div>\n              <div class=\"text\">\n        <p><span style=\"font-weight: 400;\">At Ocrim, we have specialised technicians capable of preventing and solving issues, both remotely and on-site.\u00a0<\/span><\/p>\n<p>Register on the technical support portal at <a href=\"http:\/\/www.ocrimservice.com\" rel=\"noopener\"><strong>www.ocrimservice.com<\/strong><\/a>\u00a0 and submit your service request to receive assistance from our technicians.<\/p>\n\n      <\/div>\n              <div class=\"call-to-actions\">\n                  <a class=\"button black has-border\" href=\"https:\/\/www.ocrimservice.com\/Account\/Login\" rel=\"noopener\">\n            <span class=\"button-text\">Go to Oservice portal<\/span>\n                      <\/a>\n              <\/div>\n      <\/div>\n<\/div>\n\n<style>\n  .thor-call-to-action .title {\n    margin-bottom: calc(30px - 1rem);\n  }\n\n      #thor-call-to-action-block_cf1966e3019d32c318b55ef3d629cbd5 .call-to-action {\n      padding-top: 120px;\n      padding-bottom: 120px;\n    }\n\n    @media (max-width: 767px) {\n      #thor-call-to-action-block_cf1966e3019d32c318b55ef3d629cbd5 .call-to-action {\n        padding-top: 90px;\n        padding-bottom: 90px;\n      }\n    }\n        @media (min-width: 768px) {\n      #thor-call-to-action-block_cf1966e3019d32c318b55ef3d629cbd5 .title {\n        margin-bottom: calc((60px) - 1rem);\n      }\n\n      #thor-call-to-action-block_cf1966e3019d32c318b55ef3d629cbd5 .text {\n        margin-bottom: calc((60px) - 1rem);\n      }\n    }\n\n    #thor-call-to-action-block_cf1966e3019d32c318b55ef3d629cbd5 .call-to-action {\n      gap: 30px;\n    }\n  <\/style>\n\n\n<div id=\"thor-advanced-columns-block_2d6692777a3bce07a297ebfc36226e81\"\n    class=\"has-diveders\n    divider-dark lg:grid-cols-3\n    \n    thor-advanced-columns\"\n    data-aos=\"fade-up\" data-aos-delay=\"100\">\n    \n<div id=\"thor-card-icon-block_4befc8f4f6f823f78f386fdedcd8a4c6\" class=\"thor-card-icon\">\n  <div class=\"card-container center\">\n          <figure class=\"icon-wrapper\">\n        <img decoding=\"async\" src=\"https:\/\/www.ocrim.com\/app\/uploads\/2025\/05\/Frame-46-1-1.svg\" alt=\"Remote Support\">\n      <\/figure>\n        <div class=\"content-wrapper\">\n              <h3>Remote Support<\/h3>\n                    <p><span style=\"font-weight: 400;\">We offer immediate support through our Customer Service, which directly connects clients with the technicians at our headquarters to resolve configuration issues or perform operational diagnostics. <\/span><\/p>\n\n                <\/div>\n  <\/div>\n<\/div>\n\n\n<div id=\"thor-card-icon-block_60b8e94f968e2b9339d21ccc272e0b1e\" class=\"thor-card-icon\">\n  <div class=\"card-container center\">\n          <figure class=\"icon-wrapper\">\n        <img decoding=\"async\" src=\"https:\/\/www.ocrim.com\/app\/uploads\/2025\/05\/Frame-46-4.svg\" alt=\"On-site support\">\n      <\/figure>\n        <div class=\"content-wrapper\">\n              <h3>On-site support<\/h3>\n                    <p><span style=\"font-weight: 400;\">For issues that require on-site intervention, our specialised technicians are ready to visit the field, both in Italy and abroad \u2013 when and how it suits the client \u2013 based on the reported issue. <\/span><\/p>\n\n                <\/div>\n  <\/div>\n<\/div>\n\n\n<div id=\"thor-card-icon-block_5f61efb681e1ea89ec608e1bec915e03\" class=\"thor-card-icon\">\n  <div class=\"card-container center\">\n          <figure class=\"icon-wrapper\">\n        <img decoding=\"async\" src=\"https:\/\/www.ocrim.com\/app\/uploads\/2025\/05\/Frame-46-2-1.svg\" alt=\"Scheduled maintenance \">\n      <\/figure>\n        <div class=\"content-wrapper\">\n              <h3>Scheduled maintenance <\/h3>\n                    <p><span style=\"font-weight: 400;\">We organise plant visits to perform routine and extraordinary maintenance, inspections and to prepare recommended spare parts lists to prevent breakdowns and ensure that plants always operate at their best. We can offer different packages based on the needs of each customer. <\/span><\/p>\n\n                <\/div>\n  <\/div>\n<\/div>\n\n\n<\/div>\n\n<style>\n\n<\/style>\n\n\n\n\n\n\n<div style=\"height:120px\" aria-hidden=\"true\" class=\"wp-block-spacer thor-hidden-sm thor-hidden-md\"><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer thor-hidden-lg thor-hidden-xl\"><\/div>\n\n\n<div id=\"thor-call-to-action-block_2df70b85231497321fb5bbc966dc36dc\" class=\"thor-call-to-action is-light bg-black alignfull align wp-block-acf-call-to-action\">\n  <div class=\"container call-to-action\" data-aos=\"fade-up\" data-aos-delay=\"100\">\n          <div class=\"title-container\">\n                          <h2 class=\"title\">Our team<\/h2>\n              <\/div>\n              <div class=\"text\">\n        <p><span style=\"font-weight: 400;\">Effective maintenance and timely support are essential to ensure that our clients\u2019 plants remain fully operational at all times. Our team is made up of highly skilled experts, continuously updated and specialised in various aspects of the service. Our intervention teams include: <\/span><\/p>\n\n      <\/div>\n          <\/div>\n<\/div>\n\n<style>\n  .thor-call-to-action .title {\n    margin-bottom: calc(30px - 1rem);\n  }\n\n      @media (min-width: 768px) {\n      #thor-call-to-action-block_2df70b85231497321fb5bbc966dc36dc .call-to-action {\n        padding-top: 120px;\n        padding-bottom: 120px;\n      }\n    }\n\n    @media (max-width: 767px) {\n      #thor-call-to-action-block_2df70b85231497321fb5bbc966dc36dc .call-to-action {\n        padding-top: 90px;\n        padding-bottom: 60px;\n      }\n    }\n\n        @media (min-width: 768px) {\n      #thor-call-to-action-block_2df70b85231497321fb5bbc966dc36dc .title {\n        margin-bottom: calc((60px) - 1rem);\n      }\n\n      #thor-call-to-action-block_2df70b85231497321fb5bbc966dc36dc .text {\n        margin-bottom: calc((60px) - 1rem);\n      }\n    }\n\n    #thor-call-to-action-block_2df70b85231497321fb5bbc966dc36dc .call-to-action {\n      gap: 30px;\n    }\n  <\/style>\n\n\n\n<div class=\"wp-block-group alignfull thor-maxwidth-default has-white-color has-secondary-full-background-color has-text-color has-background has-link-color wp-elements-8255ee7c3333c76c3ba128847510f9ac\" style=\"margin-top:0\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group thor-maxwidth-4xl\" style=\"padding-top:0px;padding-bottom:0px\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div id=\"thor-advanced-columns-block_d0890ce7d6690364207bb476e8a70286\"\n    class=\"has-diveders\n    divider-light lg:grid-cols-3\n    \n    thor-advanced-columns\"\n    data-aos=\"fade-up\" data-aos-delay=\"100\">\n    \n<div id=\"thor-card-icon-block_d9157de7635b8e549fc22beeb3ece195\" class=\"thor-card-icon\">\n  <div class=\"card-container center\">\n        <div class=\"content-wrapper\">\n              <h3>Mechanical technician<\/h3>\n                    <p><span style=\"font-weight: 400;\">checks the mechanical parts and suggests corrective actions to optimise plant capacity.\u00a0<\/span><\/p>\n\n                <\/div>\n  <\/div>\n<\/div>\n\n\n<div id=\"thor-card-icon-block_0b6c1a83437d75b666b34087906402bc\" class=\"thor-card-icon\">\n  <div class=\"card-container center\">\n        <div class=\"content-wrapper\">\n              <h3>Electrical technician<\/h3>\n                    <p><span style=\"font-weight: 400;\">checks the electrical systems and suggests corrective actions to optimise plant capacity.\u00a0<\/span><\/p>\n\n                <\/div>\n  <\/div>\n<\/div>\n\n\n<div id=\"thor-card-icon-block_845328c6ed8e367d5f198f46172ae3d1\" class=\"thor-card-icon\">\n  <div class=\"card-container center\">\n        <div class=\"content-wrapper\">\n              <h3>Miller<\/h3>\n                    <p><span style=\"font-weight: 400;\">checks the plant\u2019s capacity and production quality, adjusting the machines in the milling process to optimise production. <\/span><\/p>\n\n                <\/div>\n  <\/div>\n<\/div>\n\n\n<\/div>\n\n<style>\n\n        @media (min-width: 768px) {\n            #thor-advanced-columns-block_d0890ce7d6690364207bb476e8a70286 {\n                padding-top: px;\n                padding-bottom: 160px;\n            }\n        }\n        @media (max-width: 767px) {\n            #thor-advanced-columns-block_d0890ce7d6690364207bb476e8a70286 {\n                padding-top: 0px;\n                padding-bottom: 90px;\n            }\n        }\n    <\/style>\n\n\n\n<\/div><\/div>\n<\/div><\/div>\n\n\n<div id=\"thor-advanced-columns-block_a5b1397fa475392cd6169e6788683713\"\n    class=\"\n    divider-light lg:grid-cols-3\n    distance-small\n    thor-advanced-columns\"\n    data-aos=\"fade-up\" data-aos-delay=\"100\">\n    \n<div id=\"thor-card-image-block_efc173505ca73a99952b5b61a66e50ea\" class=\"thor-card-image\">\n  <div class=\"card-container overlay-text\">\n          <figure class=\"image-wrapper \" style=\"aspect-ratio: 1 \/ 1\">\n        <img decoding=\"async\" src=\"https:\/\/www.ocrim.com\/app\/uploads\/2025\/05\/Group-8-1-scaled.jpg\" alt=\"Spare parts\">\n      <\/figure>\n        <div class=\"content-wrapper\">\n            <span class=\"suptitle\">services<\/span>\n                    <h3 class=\"mb-5\">Spare parts<\/h3>\n                          <a href=\"https:\/\/www.ocrim.com\/en\/services\/spare-parts\/\" class=\"button has-border white\" target=\"\">Discover more\n        <\/a>\n          <\/div>\n  <\/div>\n<\/div>\n\n<style>\n\n  @media (max-width: 767px) {\n    .thor-card-image figure {\n      aspect-ratio: 1\/1;\n    }\n  }\n<\/style>\n\n\n<div id=\"thor-card-image-block_c7de2edbf1a66a19277f8466aed57bc3\" class=\"thor-card-image\">\n  <div class=\"card-container overlay-text\">\n          <figure class=\"image-wrapper \" style=\"aspect-ratio: 1 \/ 1\">\n        <img decoding=\"async\" src=\"https:\/\/www.ocrim.com\/app\/uploads\/2025\/05\/image.jpg\" alt=\"Turnkey plant\">\n      <\/figure>\n        <div class=\"content-wrapper\">\n            <span class=\"suptitle\">services<\/span>\n                    <h3 class=\"mb-5\">Turnkey plant<\/h3>\n                          <a href=\"https:\/\/www.ocrim.com\/en\/services\/turnkey-services\/\" class=\"button has-border white\" target=\"\">Discover more\n        <\/a>\n          <\/div>\n  <\/div>\n<\/div>\n\n<style>\n\n  @media (max-width: 767px) {\n    .thor-card-image figure {\n      aspect-ratio: 1\/1;\n    }\n  }\n<\/style>\n\n\n<div id=\"thor-card-image-block_ac78319aef87c6221ea5dacb41f1ca54\" class=\"thor-card-image\">\n  <div class=\"card-container overlay-text\">\n          <figure class=\"image-wrapper \" style=\"aspect-ratio: 1 \/ 1\">\n        <img decoding=\"async\" src=\"https:\/\/www.ocrim.com\/app\/uploads\/2025\/05\/mission.jpg\" alt=\"Electrical systems and automation\">\n      <\/figure>\n        <div class=\"content-wrapper\">\n            <span class=\"suptitle\">services<\/span>\n                    <h3 class=\"mb-5\">Electrical systems and automation<\/h3>\n                          <a href=\"https:\/\/www.ocrim.com\/en\/services\/electrical-systems-and-automation\/\" class=\"button has-border white\" target=\"\">Discover more\n        <\/a>\n          <\/div>\n  <\/div>\n<\/div>\n\n<style>\n\n  @media (max-width: 767px) {\n    .thor-card-image figure {\n      aspect-ratio: 1\/1;\n    }\n  }\n<\/style>\n\n\n<\/div>\n\n<style>\n\n        @media (min-width: 768px) {\n            #thor-advanced-columns-block_a5b1397fa475392cd6169e6788683713 {\n                padding-top: 60px;\n                padding-bottom: 60px;\n            }\n        }\n        @media (max-width: 767px) {\n            #thor-advanced-columns-block_a5b1397fa475392cd6169e6788683713 {\n                padding-top: 20px;\n                padding-bottom: 20px;\n            }\n        }\n    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